Shipping policy
At Belfaire & Co., we are committed to delivering your order as quickly and efficiently as possible throughout the United Kingdom.
ORDER PROCESSING
All orders are processed within 1–3 business days after payment confirmation. Orders are not processed, shipped, or delivered on weekends or public holidays.
During periods of high demand, promotions, or holidays, processing times may be slightly extended. If there is a significant delay with your order, we will contact you using the email address provided at checkout.
SHIPPING DESTINATIONS
We currently ship exclusively within the United Kingdom.
SHIPPING TIMES
Estimated delivery times are as follows:
• Estimated shipping: 8–20 business days
Delivery times are estimates only and are not guaranteed. Actual delivery times may vary depending on carrier operations, weather conditions, public holidays, or other circumstances beyond our control.
SHIPPING COSTS
Shipping fees are calculated and displayed at checkout before you complete your purchase.
From time to time, we may offer free shipping promotions, which will be clearly indicated on our website.
ORDER TRACKING
Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information, where available.
Please allow up to 48 hours for tracking information to become active after shipment.
INCORRECT SHIPPING INFORMATION
Customers are responsible for providing accurate shipping and contact information at checkout.
Belfaire & Co. is not responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete shipping details provided by the customer.
LOST, STOLEN, OR DELAYED PACKAGES
Once an order has been handed over to the shipping carrier, delivery becomes the responsibility of the carrier.
If your package is lost, significantly delayed, or marked as delivered but has not been received, please contact us at support@belffaireco.shop. We will work with the carrier to assist in resolving the issue whenever possible.
However, Belfaire & Co. cannot guarantee reimbursement for packages confirmed as delivered by the carrier.
DAMAGED SHIPMENTS
If your order arrives damaged, please contact us within 48 hours of delivery at support@belffaireco.shop and include:
• Your order number
• A description of the issue
• Clear photographs of the damaged item and packaging
We will review the claim and provide an appropriate resolution, which may include a replacement, exchange, or refund.
CUSTOMS AND IMPORT DUTIES
As we currently ship only within the United Kingdom, customers should not incur customs duties or import taxes on domestic orders.
DELIVERY ISSUES
If you experience any delivery-related issues, please contact our customer support team as soon as possible. We will do our best to assist you and coordinate with the shipping provider where appropriate.
CONTACT US
If you have any questions regarding shipping, please contact:
Belfaire & Co.
Email: support@belfaireco.shop
Customer Support Hours:
Monday to Friday
9:00 AM – 6:00 PM (UK Time)